It Shouldn t Happen to a Manager

It Shouldn   t Happen to a Manager

It’s a different thing, completely. In this book, I share everything I’ve learnt from a lifetime of both wins and losses, and wisdom from greats like Cloughie and Ferguson.

Author: Harry Redknapp

Publisher: Random House

ISBN: 9781473550339

Category: Biography & Autobiography

Page: 336

View: 355

After 40 years in football management, there’s not a lot I haven’t seen. There’ve been big highs, but a fair share of lows too. When I have to make difficult decisions, I make a point of avoiding newspapers, phone-ins, Twitter – all of it. But there’s always a load of armchair-pundits waiting to start on me. Being a manager has never been easy, but between the fans and the media it often feels impossible to get it right. In It Shouldn’t Happen to a Manager, I talk about how different the job is now from what it was like when I used to play. For one, managers used to drive up and down motorways all day to scout for players – now there’s so much analysis and global scouting. It’s a different thing, completely. In this book, I share everything I’ve learnt from a lifetime of both wins and losses, and wisdom from greats like Cloughie and Ferguson. I’ll tell you about what actually happens in the dressing room, including when Clough smashed the door off its hinges; the bust-ups at full-time, like when I kicked a tray of sandwiches on Don Hutchinson’s head; and the times when I had to swap an arm round a player’s shoulder for a boot up the arse. It’s my guide to being a manager, the Harry way.
Categories: Biography & Autobiography

It Shouldn t happen in Logistics But it Does

It Shouldn t happen in Logistics  But it Does

Setting the scene, the Manager set two chairs on one side of the desk and two
opposite, thus making it as formal as possible. “Right, before we bring them in, I
tell you what I'm looking for okay?” opened the Operations Manager “Dismissal,”
 ...

Author: Bob Jefferies

Publisher: Lulu.com

ISBN: 9781291892161

Category: Humor

Page: 158

View: 904

With tales of Chicken Throwing, Freezer Cricket, Door Slamming and Underwear. These true stories show what life is really like in transport, distribution and all areas of logistics. The business of logistics brings up new challenges everyday in ways that boggles the mind. With staff, managers and senior managers finding ways to corrupt the working process and either find ways of grabbing an extra ten minute tea break or creating new forms for the managers to make up. Hopefully this book will show what happens when control is lost and procedures are not followed. And some very stupid mistakes.
Categories: Humor

It Shouldn t Happen To A Security Officer

It Shouldn t Happen To A Security Officer

They all ask for my name, damn it's tough being so fucking popular! Me; "I don't
have to give you my name, I'm not a public employee so if you wish to obtain
somebody's name I suggest you go and speak to one of the managers, now go
away ...

Author: Michael Arthur

Publisher: Lulu.com

ISBN: 9781312201323

Category: Humor

Page: 38

View: 970

This book offers in colourful detail the life of a security officer whilst working at an undisclosed airport in the UK. Whilst the subject of security remains a high priority, the accounts are humorous and interesting and convey the trials and tribulations of that member of staff who has a key say as to whether or not you will be getting on the plane. In doing so, it high-lights just how much airport staff have to put up with. It has much in the way of colourful language within and should not be considered suitable for minors.
Categories: Humor

Manager subordinate Trust

Manager subordinate Trust

However, quite often it is beyond the control of managers to deliver what they
promised to employees because of procedures ... This happens in even good
companies, so it happens far more in other organizations. Ideally it should not
happen.

Author: Pablo Cardona

Publisher: Routledge

ISBN: 9780415898102

Category: Business & Economics

Page: 321

View: 598

This volume in the Routledge Global Human Resource Management Series is dedicated to analyzing the process of trust development between managers and subordinates in different countries of the main cultures of the world. Behaviors and trust are linked in a process that can reinforce or diminish the trust between the two parties. This book examines that process in an array of countries, contextualizing each setting through a brief historical, institutional, and cultural overview. Addressing the dominant HR practices and the main local leadership styles of each country, it draws upon an extensive country-by-country data set of leader-subordinate trust to analyze the universal and culturally-specific elements of this process. With its rigorous research, insightful analysis, and consistent presentation, this book will help readers to systematically compare the process across countries to draw conclusions and analyze HR implications. This book is intended as a text for graduate courses in Cross Cultural Business, International Human Resource Management and Cross Cultural Organisational Psychology. In addition to a student market, the text will also be of interest to the reflective practitioner operating in different cultural settings who requires a contextual knowledge of key aspects of workplace relations, management style and host country situation.
Categories: Business & Economics

The Strategic Quality Manager

The Strategic Quality Manager

What do we definitely not want to see? • What behaviours, processes and
outcomes should/should not happen? 1.4 What are the organisational (technical)
components of great care for each strategic quality goal (the 'what'we want to
happen ...

Author: Cathy Balding

Publisher: Arcade Custom Publishing

ISBN: 9780987171412

Category: Business & Economics

Page: 185

View: 416

Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!
Categories: Business & Economics

Next Generation Talent Management

Next Generation Talent Management

We migrated from an HR active role (almost owner) to try to build up
accountability and ownership among managers and colleagues. The one thing
that should not happen in this process is people filling forms but not
acknowledging the ...

Author: A. Hatum

Publisher: Springer

ISBN: 9780230295094

Category: Business & Economics

Page: 148

View: 139

In the past talent was largely an issue for Human Resources personnel. Now, in an era characterized by workforce heterogeneity and changing environments, talent is an important issue for managers themselves. This book explains the organizational transformations that have occurred and the new talent challenges managers have to confront.
Categories: Business & Economics

The Project Manager s Guide to Mastering Agile

The Project Manager s Guide to Mastering Agile

Each of those metrics provides different information: ◾ Hours of work remaining
is difficult to track because it requires ... (That shouldn't happen in the middle of a
sprint, but it can 8Thomas F. Cagley, “Metrics Minute—Burn up Charts,” May 9, ...

Author: Charles G. Cobb

Publisher: John Wiley & Sons

ISBN: 9781118991763

Category: Business & Economics

Page: 432

View: 215

Streamline project workflow with expert agile implementation The Project Management Profession is beginning to go throughrapid and profound transformation due to the widespread adoption ofagile methodologies. Those changes are likely to dramaticallychange the role of project managers in many environments as we haveknown them and raise the bar for the entire project managementprofession; however, we are in the early stages of thattransformation and there is a lot of confusion about the impact ithas on project managers: There are many stereotypes and misconceptions that exist aboutboth Agile and traditional plan-driven project management, Agile and traditional project management principles andpractices are treated as separate and independent domains ofknowledge with little or no integration between the two andsometimes seen as in conflict with each other Agile and "Waterfall" are thought of as two binary,mutually-exclusive choices and companies sometimes try to force-fittheir business and projects to one of those extremes when the rightsolution is to fit the approach to the project It’s no wonder that many Project Managers might beconfused by all of this! This book will help project managersunravel a lot of the confusion that exists; develop a totally newperspective to see Agile and traditional plan-driven projectmanagement principles and practices in a new light as complementaryto each other rather than competitive; and learn to develop anadaptive approach to blend those principles and practices togetherin the right proportions to fit any situation. There are many books on Agile and many books on traditionalproject management but what’s very unique about this book isthat it takes an objective approach to help you understand thestrengths and weaknesses of both of those areas to see how they canwork synergistically to improve project outcomes in anyproject. The book includes discussion topics, real world casestudies, and sample enterprise-level agile frameworks thatfacilitate hands-on learning as well as an in-depth discussion ofthe principles behind both Agile and traditional plan-drivenproject management practices to provide a more thorough level ofunderstanding.
Categories: Business & Economics

IT Manager s Guide to Business Strategy

IT Manager s Guide to Business Strategy

Position IT support as a business function have been talking about the role of Mar
26 , 2003 By Peter Parsons , MCSE " ever was so much owed by so many ...
However , the same can sometimes be shouldn't have happened in the first place
 ...

Author: TechRepublic

Publisher: CNET Networks Inc.

ISBN: 1931490732

Category: Information resources management

Page: 170

View: 364

Categories: Information resources management

Total Materials Management

Total Materials Management

It can be assumed, in fact, that in most new programs some groups will reduce
their total contributions to the company. ... be responsible for several troublesome
incidents—things that materials management should not expect to happen.

Author: Eugene L. Magad

Publisher: Springer Science & Business Media

ISBN: 9781468465662

Category: Juvenile Nonfiction

Page: 551

View: 336

Materials management has become an important activity in both manu facturing and service organizations. Rapid changes in the industrial envi ronment, such as the introduction of automation and Just-In-Time, and demands for increased productivity and quality have increased the need for alI personnel to be concerned with total control of materials. Clearly this trend will continue, and materials management wilI play an increasingly vital role in organizational success, especialIy for operations that are be coming automated. Materials management will be more critical in many service organizations where the materials group has received little attention in the past. This book covers the basic materials management function and provides valuable insights into various other major functions related to it. We believe that each of these-manufacturing, marketing, finance, quaIity assurance, and engineering-is vitalIy involved in materiaIs management, and any coverage of the subject that excludes these functions offers too narrow a perspective. With increasing demand for materials managers, human resource re quirements will be satisfied by individuals trained within the discipline and by personnel who have worked in other fields. The dimensions of materials management have grown so rapidly that many practicing managers are not aware that they are fulfilling material management functions. It is impor tant that alI individuals have the basic knowledge required to perforrn their roles in these organizations.
Categories: Juvenile Nonfiction

The Coachable Leader

The Coachable Leader

So, it should not be surprising that the quest for the best method to manage was
associated to the manager, who became the “one best person” to ...
Subsequently, it could happen that workers felt they were not as important as the
managers.

Author: Peter J. Dean

Publisher: iUniverse

ISBN: 1462048900

Category: Business & Economics

Page: 304

View: 383

The Coachable Leader speaks to executives who are serious and willing to reflect upon, refine, and possibly reconstitute their leadership practices. If you want to be one of those people, its imperative that you remain coachable so you can gain insights on how to encourage positive behaviors and avoid executive actions that sabotage mutual success. Use this book to seize your opportunity to become an exceptional leader. Through its clearly outlined chapters, complete with real-life business examples and comprehensive graphics, youll learn how to balance the seven fundamentals for effective leadership development: collaborative convincement, emotional strength, integrative ethics, provident power, interactive influence, team forbearance, systems discernment. With these foundational concepts, youll discover how to initiate a more cooperative and collaborative approach to leadership. As you seek to become a coachable leader, youll develop skills, techniques, and tools to inspire and accomplish tangible, bottomline results. Achieve a more balanced approach to reaching your goals with The Coachable Leader!
Categories: Business & Economics

IT Management

IT Management

A senior manager considering someone for a promotion will want them to
demonstrate that they can already do the job. They will ask ... It shouldn't make
much difference, but it does. Even the way a manager answers the phone is
important. It is vital to return ... They take on new projects without consideration as
to what is needed and whether they have enough control to make things happen.
Let us take ...

Author:

Publisher: Bookboon

ISBN: 9788776817930

Category:

Page:

View: 975

Categories:

Living with Cancer

Living with Cancer

... that management ' s using your health history to deny advancement . If you
change jobs and your former employer gives your medical history to your new
one , that ' s a major indiscretion . It shouldn ' t happen . If it does , consider
discussing ...

Author: Dave Visel

Publisher: Rutgers University Press

ISBN: 0813538203

Category: Health & Fitness

Page: 375

View: 184

In this candidly written guide, Visel draws on expertise hard-won during his wife's battle with lymphoma. He provides an overview of the varieties of cancer as well as patients' perspectives on all the basic types of treatments available.
Categories: Health & Fitness

Cool Time

Cool Time

... and they are the reason other time management approaches fail. It's easy to
plan for what you know is coming, but what about what you can't foresee? My
point is, if an activity happens occasionally, and can happen again, then it should
not ...

Author: Steve Prentice

Publisher: John Wiley & Sons

ISBN: 9780470157787

Category: Self-Help

Page: 288

View: 403

If you have ever said (or felt) any of the following, then Cool Time is the solution for you: I spend more and more time just dealing with e-mail. I often take work home or stay late because that's when I work without distraction. A lot of time gets wasted in meetings. There are too many interruptions. I plan my day every day, but by 9:15 it's totally derailed. I never feel caught up! Cool Time is a time management book with a difference. It's all about keeping mentally and physically cool so that you are always at your best and on top of your game. When you're mentally cool, you make the best decisions and get the best stuff done, and that's the root of successful time management. Cool Time doesn't focus on prioritizing and agenda setting. In the real world of interruptions, e-mail, and distractions, few people are able to organize their work in isolation from everything else. In fact, effective time management is more about human relationships and expectations than it is about making lists. Cool Time is a complete approach to managing time and defending it from the endless demands and expectations of others in the workplace and at home. Contains practical, personal techniques that will help you apply your new skills to real-world situations: holding time-effective meetings, dealing with distractions, learning to focus, coping with unrealistic workloads, planning for the unexpected, negotiating with your manager over conflicting tasks, using technology effectively (the phone, PDAs, and e-mail). Includes suggestions on non-work activities, which make this a complete approach to managing time and balancing life. Features lots of examples, practical tips, and concepts that are memorable and easy to apply, as well as to explain and teach to others in your life. Concepts such as the "I-Beam Agenda" for planning and structuring your day, "Keystone Time" that you block off for focused work, "The 60-Second Workspace" for organizing yourself physically and mentally, and many more. A complete approach to managing time, priorities, and people in an increasingly fast paced world, Cool Time allows you to be in control, feel less stress, and never break a sweat as you go about your day.
Categories: Self-Help

Management and Leadership in Nursing and Health Care

Management and Leadership in Nursing and Health Care

The case is designed to bring out the halo-horn effect because most groups see
Conte as the more effective manager. Conte is ... Also, it is easy to say that Jones
should not be credited with success because he does not seem to do anything.
Such a ... What would have happened to Conte's group if Jones had started to tell
Conte what to do and had sought invitations to the group's social events? This ...

Author: Elaine La Monica Rigolosi, EdD, JD, FAAN

Publisher: Springer Publishing Company

ISBN: 9780826108401

Category: Medical

Page: 448

View: 861

Time-tested leadership and management strategies based on experiential learning activities are at the foundation of this text for undergraduate and graduate students in nursing and health care leadership or management courses. It is grounded in theories and concepts applied to the health care environment from business, organizational psychology, health care law, and educational administration fields. The text encompasses theories of effective communication, problem analysis, conflict resolution, and time management challenges. This new edition includes three new chapters that cover current theories of creative leadership, working with diverse groups, and ethics for leaders and managers in health care, as well as new experiential learning activities throughout. These activities make theory application palpable and support the development of skills that students can use to motivate, educate, and lead those in health care to achieve the goals of a group, team, or organization. Included among the experiential learning activities are case studies, simulation, review questions, suggested assignments, and expected learning outcomes. The text will also be of value to nurse managers who wish to enhance their current leadership or managerial skills. Key Features: Provides strong direction for improving leadership and management skills in the health care environment Includes three new chapters on creative leadership, working with diverse groups, and ethics for healthcare leaders and managers Offers new learning activities throughout, including review questions and suggested assignments Features over 35 Experiential Exercises which invite the reader to experience new behaviors in a safe environment
Categories: Medical

Financial Management for Nurse Managers and Executives E Book

Financial Management for Nurse Managers and Executives   E Book

How did that happen? ... It should not be surprising that to find the actual amount
spent, we have to use the actual value for each of the variables. ... To use flexible
budgeting, managers should have an idea of how the pieces fit together. If we ...

Author: Cheryl Jones

Publisher: Elsevier Health Sciences

ISBN: 9781455733422

Category: Medical

Page: 432

View: 521

Covering the financial topics all nurse managers need to know and use, this book explains how financial management fits into the healthcare organization. Topics include accounting principles, cost analysis, planning and control management of the organization's financial resources, and the use of management tools. In addition to current issues, this edition also addresses future directions in financial management. Nursing-focused content thoroughly describes health care finance and accounting from the nurse manager’s point of view. Numerous worksheets and tables including healthcare spreadsheets, budgets, and calculations illustrate numerous financial and accounting methods. Chapter opener features include learning objectives and an overview of chapter content to help you organize and summarize your notes. Key concepts definitions found at the end of each chapter help summarize your understanding of chapter content. Suggested Readings found at the end of each chapter give additional reading and research opportunities. NEW! Major revision of chapter 2 (The Health Care Environment), with additions on healthcare reform, initiatives to stop paying for hospital or provider errors, hospice payment, and funding for nursing education; plus updates of health care expenditure and pay for performance; provide a strong start to this new edition. NEW! Major revision of chapter 5 (Quality, Costs, and Financing), with updates to quality-financing, Magnet organizations, and access to care, provides the most up-to-date information possible. NEW! Reorganization and expansion of content in chapter 15 (Performance Budgeting) with updated examples better illustrates how performance budgeting could be used in a pay-for-performance environment. NEW! Major revision of the variance analysis discussion in chapter 16 (Controlling Operating Results) offers a different approach for computation of variances that is easier to understand. NEW! Addition of comparative effectiveness research to chapter 18 (Benchmarking, Productivity, and Cost Benefit and Cost Effectiveness Analysis) covers a recently developed approach informs health-care decisions by providing evidence on the effectiveness of different treatment options. NEW! Addition of nursing intensity weights, another approach for costing nursing services, to chapter 9 (Determining Health Care Costs and Prices), lets you make decisions about what method works best for you.
Categories: Medical

Background Papers on Industry s Changing Role in Health Care Delivery

Background Papers on Industry   s Changing Role in Health Care Delivery

It should not be surprising therefore that Level I functions are commonly mistaken
for the whole of health care. ... II manager. This will not always happen
spontaneously. Consequently, a conscious effort must be made to attract the
employee ...

Author: R.H. Egdahl

Publisher: Springer Science & Business Media

ISBN: 9781461394273

Category: Medical

Page: 198

View: 118

Excerpt from Conference Address One of the most complex and significant social issues facing our nation is reform of our national health system. I am personally committed, and Goodyear Tire & Rubber is committed, to doing everything we can to help improve that system while simultaneously gaining some measure of control over the tremen dous rate of cost escalation. I feel very strongly that in the months ahead, business leaders must become actively involved in a concerted effort to strike a balance between our desire to assure the best medical care for all and the reality of doing so at a cost our society can afford. For the past two years I have been chairman of the Business Roundtable's Task Force on Health and in that capacity have been working closely with the Washington Business Group on Health. Through this exposure and the encour aging results of Goodyear's own cost containment activities, I was asked to serve on HEW Secretary Califano's Advisory Committee on National Health Insurance. This committee, representing a broad spectrum of interests and expertise, will be meeting in cities across the country and will hold hearings in Washington before entering into final discussions with HEW and other admin istration officials. The result of its work is to be combined with that of the HEW staff in formulating the basis of President Carter's national health insurance proposal.
Categories: Medical

22 Ways of Highly Successful Retail Managers

22 Ways of Highly Successful Retail Managers

A DMSRetail Success Guide to Solve Retail Management Problems DMSRetail,
Dianne Miethner, Matt Parmaks ... This is not to say that the action/change should
not or cannot happen, only that it must meet the 'dual positive response' ...

Author: DMSRetail

Publisher: DMSRetail Inc.

ISBN: 9789739141338

Category: Business & Economics

Page: 106

View: 601

Every so often a book comes along that really resonates with you; a book that you read with such intense interest that you don’t want to put it down. These books add value to your life because you actually take away something that can help you; something you suddenly realize that you have been waiting for, even though you didn’t necessarily know that you were waiting for it. But what a difference it makes. All at once you see through what’s been bothering you – even if it was just a little nagging doubt or thought about what you’re doing in your career. Well, 22 Ways of Highly Successful Retail Managers is that book. It’s the book that you will carry around with you for easy reference. It’s the one that will be ‘dog eared’ due to constant use; the one that you will tell others about. You’ll take excerpts out of the book and post them on your bulletin board, or maybe even your bathroom mirror, to help you remember a particular piece that really hits home with you.
Categories: Business & Economics

The Higher Education Manager s Handbook

The Higher Education Manager s Handbook

Effective Leadership and Management in Universities and Colleges Peter
McCaffery ... Cardinal John Henry Newman, 1852 A mistake is only a mistake if it
happens twice. ... It should not surprise us then, even if it is rare, to have on this
occasion a 'managerial concept' that is almost as well known and endorsed
across HE ...

Author: Peter McCaffery

Publisher: Routledge

ISBN: 9781134311255

Category: Education

Page: 336

View: 434

The Higher Education Manager’s Handbook 2/e has been substantially updated and reflects important changes that have occurred since its first publication in 2004. It offers excellent counsel and guidance on all aspects of the manager’s role and provides the navigational tools to successfully operate within Higher Education organizations. Within this new edition, Peter McCaffery continues to draw on a wealth of US and UK case study materials drawn from innovative practice. This best selling guide builds upon its original strengths and remains an engaging, accessible and highly enjoyable read. Written in the unique perspective of the HE manager, it offers practical advice that can be implemented immediately by managers and university leaders at all levels. It addresses the internal ramifications of cynicism and demoralisation that are rife within many academic communities and is based on four pre-requisites essential for becoming an effective HE leader: Knowing Your Environment Knowing Your University Knowing Your Department Knowing Yourself What’s new in the second edition... New Chapter! Celebrating Diversity The Specific strategic drivers in HE University Governance The Business-Facing University The Community University Fostering Research Excellence, Fostering Teaching Excellence and Enhancing the Student Experience Internationalization Managing your Reputation Managing in a crisis Higher Education Managers, Team Leaders, Vice Chancellors, Provosts, University Presidents, Department Heads and Student Affairs Administrators will find this book to be an irreplaceable resource that occupies a permanent "within hands-reach" position on their desk and/or nearest bookshelf.
Categories: Education

101 Myths and Realities at the Office

101 Myths and Realities at the Office

But you should not have any expectations of correction as that rarely happens. If
the response from your manager is negative, then it is better to move forward;
otherwise, it will start impacting your performance due to a lack of focus at work.

Author: Utkarsh Rai

Publisher: Penguin UK

ISBN: 9788184757361

Category: Business & Economics

Page: 296

View: 699

What do you need to do to be valued as an employee, and respected as a manager? Every organization knows that human resources are its greatest asset. To really work well as a team, managers need to think like employees, and employees need to know what management really thinks. But how? This book presents 101 typical workplace situations, distinguishing Myth (perceived wisdom) from Reality (what actually happens on the ground) and describing the best approach to take in each scenario, both for managers and employees. 101 Myths and Realities @ the Office reveals the secrets that are key to optimizing your potential in the workplace.
Categories: Business & Economics

Project Management Based on PRINCE2 2009 edition

Project Management Based on PRINCE2   2009 edition

It can happens that the Project Plan must be adapted to achieve a positive
Business Case, in order to prevent the project from ... It should not be too bulky,
otherwise it will not be read by management,which could mean that they do not
take ...

Author: Hans Fredriksz

Publisher: Van Haren

ISBN: 9789401800563

Category: Education

Page: 262

View: 188

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This book is available in several languages: English, Dutch.An increasing number of companies are working in a project-like manner, using the PRINCE2 project management method. The advantages of a standard method are great: a uniform method of working and terminology makes projects comparable, transferable and orderly. Moreover, PRINCE2 has additional qualities, such as the standard no go/go decision with each stage, the Business Case at the centre of the project and clear agreements about who is responsible for what.The book gives a faithful representation of the 2009 Edition of the PRINCE2 methodology, with many lists serving as reference material for all project types and sizes. Furthermore, as the content of the book covers all specs for the PRINCE2 Foundation exams, it can serve as a good basis for the PRINCE2 Foundation exams.The three authors of this title have successfully combined their tremendous experience and made this available in a structured manner to those who are involved in controlling, designing or managing projects. And whatever they missed was added by a team of expert reviewers.The content for this book is also intended for everyone doing projects in real world, it covers more than the minimum reference that is necessary for the Foundation exam. Therefore it is also very useful as a solid starting point for anyone studying for the PRINCE2 Practitioner exam.Available in English and Dutch.
Categories: Education