How to Deal With Difficult People

How to Deal With Difficult People

This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...

Author: Gill Hasson

Publisher: John Wiley & Sons

ISBN: 9780857085672

Category: Business & Economics

Page: 208

View: 292

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Categories: Business & Economics

How to Manage Difficult People

How to Manage Difficult People

This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions ...

Author: Alan Fairweather

Publisher: Hachette UK

ISBN: 9781848034389

Category: Business & Economics

Page: 160

View: 787

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
Categories: Business & Economics

How to Deal with Difficult People

How to Deal with Difficult People

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.

Author: Paul Friedman

Publisher: Skillpath Publications Incorporated

ISBN: 187854277X

Category: Self-Help

Page: 80

View: 707

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.
Categories: Self-Help

Dealing with Difficult People

Dealing with Difficult People

Strategies and useful techniques to help workers learn how to handle stressful situations. Includes effective communication skills, paraphrasing, feedback, interpreting body language and understanding different personality types.

Author: Roberta Cava

Publisher:

ISBN: 0992448972

Category:

Page: 392

View: 136

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller outlines proven techniques that help workers "keep their cool" in a variety of situations including: Calming angry customers Handling annoying subordinates, co-workers and bosses Dealing with sarcasm and the 'silent treatment' Preventing abusive language and behaviour Recognising and circumventing office politics Sexual Harassment and Workplace Bullying
Categories:

Dealing with Difficult People

Dealing with Difficult People

Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, ...

Author: Roy Lilley

Publisher: Kogan Page Publishers

ISBN: 9780749486426

Category: Business & Economics

Page: 176

View: 749

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Categories: Business & Economics

Dealing With Difficult People

Dealing With Difficult People

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine ...

Author: Dr. Rick Brinkman

Publisher: McGraw Hill Professional

ISBN: 0071487158

Category: Business & Economics

Page: 128

View: 310

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Categories: Business & Economics

How to Deal With Difficult People

How to Deal With Difficult People

WHAT CAN YOU DO? 'How To Deal with Difficult People' is designed to help you understand and handle such people effectively.

Author: Ursula Markham

Publisher: HarperCollins UK

ISBN: 9780007381715

Category: Psychology

Page: 160

View: 873

Now in ebook format.
Categories: Psychology

Difficult People

Difficult People

Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.

Author: Roberta Cava

Publisher: Firefly Books Limited

ISBN: 1552091252

Category: Language Arts & Disciplines

Page: 180

View: 369

Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.
Categories: Language Arts & Disciplines

Dealing with Difficult People

Dealing with Difficult People

on how to deal with them Usually this type is deeply insecure . People who are
really good at something aren ' t worried about anyone else . Take them on . Ask
for specifics . Give them some rope and the chances are some other member of ...

Author: Roy C. Lilley

Publisher: Kogan Page Publishers

ISBN: 0749447516

Category: Business & Economics

Page: 150

View: 754

Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Categories: Business & Economics

How to Deal with Difficult People

How to Deal with Difficult People

What can you do about the inevitability of difficult people in your life? Well, this book is here to help. The enclosed pages are stuffed with excellent tips on how to deal with all sorts of difficult people.

Author: Madison Taylor

Publisher: Createspace Independent Publishing Platform

ISBN: 1541018559

Category:

Page: 108

View: 448

Difficult people can seriously throw off your vibe. They make your life more challenging and they cause you needless stress and pain. Unfortunately, difficult people are also inevitable. You are bound to come into contact with a rude, manipulative, pessimistic, indecisive, or excessively needy people several times throughout your life. If you work in certain fields such as sales, management, or customer service, you will encounter difficult people even more than most. You may also struggle with your family or co-workers being difficult and making your life harder. What can you do about the inevitability of difficult people in your life? Well, this book is here to help. The enclosed pages are stuffed with excellent tips on how to deal with all sorts of difficult people. You will learn how to stop taking difficult people so personally, how to distance yourself from troublemakers, how to improve your communication, and how to persuade stubborn people to see or do things your way. There are tips for every possible kind of difficult person that you may run into during your lifetime. You will make your life much easier and you will eventually learn to prevent conflict before it even starts with the help of this handy guide. What else do you need to know about dealing with difficult people? Difficult people are people, just like you. Learning how to deal with difficult people calls for finesse and delicacy. Once you master this, your life will become so much easier. You will no longer cower in the break room to avoid an obnoxious co-worker or get into shouting matches with your aunt at holiday get-togethers. So start reading now to improve your interactions with difficult people and to increase your quality of life.
Categories:

Dealing with Difficult People HBR Emotional Intelligence Series

Dealing with Difficult People  HBR Emotional Intelligence Series

Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Author: Harvard Business Review

Publisher: Harvard Business Press

ISBN: 9781633696099

Category: Business & Economics

Page: 160

View: 383

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Categories: Business & Economics

Dealing With Difficult People In A Week

Dealing With Difficult People In A Week

There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Author: Naomi Langford-Wood

Publisher: Hachette UK

ISBN: 9781444158854

Category: Business & Economics

Page: 128

View: 766

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
Categories: Business & Economics

How to Deal with Difficult People

How to Deal with Difficult People

Some people find dealing with difficult people almost impossible, while others seems to breeze through it. 👉In this book, How to Deal with Difficult People: Smart Tips on How to Handle the People Problem and Get the Best Out of Your Life ...

Author: Katerina Griffith

Publisher:

ISBN: 9798608849091

Category:

Page: 159

View: 237

Do you often have to deal with difficult people in your daily life? Maybe your job depends on it or perhaps conflict seems to follow you around? Would you like to be able to deal effectively with these types of people and get the most from life? Difficult people are everywhere. Whether it is in the office, in social settings, shops, restaurants or at sports grounds, the likelihood is at some stage in your life you will encounter someone who will cause you a problem. Some people find dealing with difficult people almost impossible, while others seems to breeze through it. In this book, How to Deal with Difficult People: Smart Tips on How to Handle the People Problem and Get the Best Out of Your Life, you will find plenty of tips and advice to make you more confident when it comes to dealing with people who are hard to please, with chapters on: Identifying when someone is likely to be difficult Dealing with perfectionists, control freaks, narcs, liars and others The common traits that difficult people have How to develop simple coping and negotiating strategies The 9 basic steps to deal effectively with a difficult person What to do when all else fails Expert techniques And much more... If difficult people are ruining your career prospects, relationships or family gatherings it's definitely time to act! Get a copy of How to Deal with Difficult People now, and make sure you are ready the next time you face someone who is intent on ruining your day!
Categories:

201 Ways to Deal With Difficult People

201 Ways to Deal With Difficult People

Describes tactful and professional strategies for handling uncooperative or hostile business associates

Author: Alan Axelrod

Publisher: McGraw Hill Professional

ISBN: 0070062188

Category: Business & Economics

Page: 150

View: 655

Describes tactful and professional strategies for handling uncooperative or hostile business associates
Categories: Business & Economics

The Schmuck in My Office

The Schmuck in My Office

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results.

Author: Jody Foster

Publisher: St. Martin's Press

ISBN: 9781466887114

Category: Business & Economics

Page: 288

View: 488

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.
Categories: Business & Economics

The Drama Free Workweek

The Drama Free Workweek

But difficult people are found in every workplace, and running from them does not make them go away. In The Drama-Free Workweek, author Treivor Branch provides quick tips to manage workplace drama and the people who cause it.

Author: Treivor Branch

Publisher: Trafford Publishing

ISBN: 9781426954320

Category: Self-Help

Page: 76

View: 404

One of the top reasons people change jobs is to escape the drama in the workplacedrama that is often precipitated by difficult bosses and difficult coworkers. But difficult people are found in every workplace, and running from them does not make them go away. In The Drama-Free Workweek, author Treivor Branch provides quick tips to manage workplace drama and the people who cause it. A handy pocket guide, The Drama-Free Workweek helps you learn the secrets to quickly move from conflict to collaboration and make your working conditions virtually drama free.
Categories: Self-Help

Handling Difficult People

Handling Difficult People

"Put an end to ineffective and unhealthy responses to the difficult people in your life"--Provided by publisher.

Author: John Townsend

Publisher: Integrity Pub

ISBN: 1591454778

Category: Psychology

Page: 123

View: 573

"Put an end to ineffective and unhealthy responses to the difficult people in your life"--Provided by publisher.
Categories: Psychology

How to Manage Difficult People

How to Manage Difficult People

In order to better manage the 'difficult people' in your circle, you must first build a new way of thinking. The six insights in this book can help you to do just that - to build that higher quality thinking.

Author: J. Rochie Holohan

Publisher: Createspace Independent Pub

ISBN: 1482025086

Category: Self-Help

Page: 58

View: 187

If I were to ask you about your current problems at work (or in your life), what would you talk about? The ever-increasing pressures on you? The ever-higher customer demands? The budget demands, the soaring costs? The endless meetings, the incessant demands for reports from the ever-growing bureaucratic monster? The constant interruptions, the steady stream of callers and visitors, the non-stop e-mails and phone calls? Is it not true that, more than all of those, it can be the hassle of dealing with 'difficult people' at work that can largely decide how manageable or how stressful you find your work, … and how pleasant you find your life in general? The 'difficult people' in our lives can sometimes behave in quite outrageous ways towards us - making us feel miserable, hammering our self-esteem and our inner calm, causing us intense anger and hurt.This short book delivers a practical solution to the problem of those 'difficult people' in your life. It can help you to build a much better life for yourself - through new ways of thinking about and managing your 'difficult people'. “You must learn a new way to think, before you can master a new way to be,” explains Marianne Williamson. In order to better manage the 'difficult people' in your circle, you must first build a new way of thinking. The six insights in this book can help you to do just that - to build that higher quality thinking. With this new thinking and with the practical advice, the everyday examples and the coaching exercises in this book, you will be enabled to effortlessly manage your 'difficult people'. Use the book to reclaim your freedom, your fun and your life. For many years now, people have been working with Rochie to build for themselves a better life - a happier life of greater choice, with much less stress and far more time. Because of his great passion to make that bigger and bigger difference in more people's lives, Rochie works tirelessly to improve his coaching methods; he is now widely acknowledged as a world class trainer. In the end, working with Rochie, you can easily become your very own best Business & Life Coach.
Categories: Self-Help

Handling Difficult People

Handling Difficult People

We all have to deal with difficult people sooner or later. With this practical guide, you'll develop the skills you need to handle anyone in any situation ... and come out smelling like a rose.

Author: Jon P. Bloch

Publisher:

ISBN: 1593375336

Category: Conflict management

Page: 150

View: 255

Categories: Conflict management

Managing Difficult Employees

Managing Difficult Employees

This book is about what YOU as a manager and leader bring to the table.

Author: Joseph Koob

Publisher: Difficultpeople.org

ISBN: 0741446618

Category: Business & Economics

Page: 242

View: 539

This book is about what YOU as a manager and leader bring to the table. It addresses two key questions: Is your leadership conducive to a positive work environment with few personnel concerns; and, when concerns do arise, are you prepared to handle them effectively and efficiently? The first part of this book focuses on avoiding difficulties through knowledgeable and inspired leadership. Part II of this work will demonstrate how to apply your personal strengths and your management and leadership skills to working successfully with difficult personnel concerns and in difficult situations.
Categories: Business & Economics